Shipping policy
Below are some frequently asked questions about Shipping & Delivery. If you do not see your question answered below you can always contact us.
Which courier will be used for delivery?
Orders for United States delivery will be shipped by USPS, UPS, DHL or FedEx, and International Orders will be shipped UPS, DHL, FedEx, YunExpress, UBI or by your domestic couriers depending on your country and region.
How much does shipping cost?
We made the delivery process easier and hassle free, by giving you FREE shipping for all orders (no minimums), both within the USA as well as to many countries worldwide.
How can I track my order?
Once your order has been processed and shipped, you will receive an email with a tracking number and can track your order via our website Track Order or the shipping carrier's website, as you prefer.
Will I need to pay customs duties?
For international deliveries (meaning deliveries to countries other that United States), the customer is responsible for customs clearance, including payment of relevant import taxes, unless otherwise stated. For certain products only, customs clearance is provided (for some countries) by Winkonlaser. Please contact us regarding your specific products and location if you want more information. For United States deliveries, you will not need to pay customs duties.
How long will it take to get my order?
Once you place an order, processing begins and this takes 1-5 business days. You will receive an email once your order is shipped.
Transit time varies depending on different factors, including the specific product(s) you ordered as well as your specific location. If you want to know the approximate shipping time for a particular product, please contact us and let us know, and be sure to include your delivery location. Alternatively you may simply keep in mind the following conservative estimates:
Transit time for in stock products to the following countries will be approximately 3-10 business days.
- USA
Transit time for in stock products to the following countries will be approximately 5-15 business days.
- Australia
- Belgium
- Brazil
- Canada
- Denmark
- Finland
- France
- Germany
- Hong Kong
- Hungary
- Ireland
- Italy
- Japan
- Malaysia
- Netherlands
- New Zealand
- Norway
- Romania
- Singapore
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- UAE
- United Kingdom
- Vietnam
Transit time for in stock products to most other countries will be approximately 8-25 business days. If your location is not listed above, we may still be able to ship to your address, and you can contact us to confirm and to find out the approximate shipping time and any additional costs.
Machines that are made to order by the factory will take approximately 10-20 business days.
Shipping Delays:
Please note that Winkonlaser is not responsible in the event your package is not received within the time frames estimated above, as there can be unforeseen delays caused by third party couriers. Therefore, no refunds will be provided based on reasonable delays in shipping (reasonable is defined as maximum 45 calendar days from the date of order).
We try to exceed your expectations and deliver without delay. Thank you for your understanding.